Lat Updated: June 2026
Welcome to Mountain View (“we”, “us”, “our”). These Terms and Conditions govern your use of our website and the purchase of wine and related products through our WooCommerce online store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.
1. Company Information
Business Name: Mountainview Vineyards (Pty) Ltd.
Registered Address: Mountain View
Agterkliphoogte Road
Agterkliphoogte
Robertson 6705
Western Cape
Email: info@mountainview7.co.za
Telephone: 083 562 7532
Website: https://mountainview7.co.za/
2. Eligibility to Purchase Alcohol
By placing an order for wine or any alcoholic product, you confirm that:
- You are of legal drinking age in your country, state, province, or jurisdiction.
- You are legally entitled to purchase and receive alcoholic beverages.
- The information provided during checkout is accurate and complete.
We reserve the right to request proof of age before processing or delivering any order.
3. Product Information
We make every effort to accurately describe our wines, vintages, pricing, and availability. However:
- Product images are for illustrative purposes only.
- Vintage years, labels, packaging, and availability may vary.
- We reserve the right to substitute a vintage with the nearest available vintage where applicable.
- All products are subject to availability.
4. Pricing and Payment
- All prices displayed on the website are in South African Rand.
- Prices include applicable taxes as indicated at checkout.
- Shipping charges are calculated separately and displayed before order confirmation.
- Payment must be received in full before an order is dispatched.
We accept payment methods displayed during checkout.
5. Order Acceptance
An order placed through our website constitutes an offer to purchase products.
We reserve the right to:
- Refuse or cancel any order at our discretion.
- Limit quantities purchased.
- Correct pricing or product description errors.
- Cancel orders where payment cannot be verified.
An order is only accepted once you receive a dispatch confirmation email.
6. Shipping and Delivery
Delivery Areas
We deliver to locations permitted by applicable alcohol regulations. Some regions may be excluded due to legal restrictions.
Delivery Times
Delivery estimates are provided for guidance only and are not guaranteed.
We are not liable for delays caused by:
- Couriers or shipping providers
- Customs clearance
- Weather conditions
- Force majeure events
- Incorrect customer information
Age Verification on Delivery
The recipient may be required to provide valid identification proving legal drinking age upon delivery.
We reserve the right to refuse delivery where age verification cannot be completed.
7. Risk and Ownership
Risk in the products passes to you upon delivery.
Ownership of products remains with us until full payment has been received.
8. Returns and Refunds
Damaged or Faulty Products
If your order arrives damaged, defective, or incorrect, please notify us within 2 days of delivery and provide photographic evidence where possible.
Non-Returnable Products
Due to the nature of alcoholic beverages and food safety considerations, we generally do not accept returns of:
- Opened bottles
- Partially consumed products
- Products damaged after delivery
Refunds
Approved refunds will be processed using the original payment method.
Refund processing times may vary depending on your payment provider.
9. Cancellations
Orders may be cancelled before dispatch by contacting us immediately.
Once an order has been shipped, cancellation may no longer be possible.
10. Responsible Consumption
We promote the responsible consumption of alcohol.
Our products must not be:
- Purchased on behalf of minors.
- Supplied to individuals below the legal drinking age.
- Used in any unlawful manner.
11. Intellectual Property
All website content, including:
- Text
- Images
- Logos
- Product descriptions
- Branding
- Graphics
is owned by or licensed to us and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without our prior written consent.
12. User Accounts
If you create an account, you are responsible for:
- Maintaining the confidentiality of your login credentials.
- All activities occurring under your account.
- Providing accurate and up-to-date information.
We reserve the right to suspend or terminate accounts that violate these Terms.
13. Limitation of Liability
To the maximum extent permitted by law:
- We shall not be liable for indirect, incidental, consequential, or special damages.
- Our total liability relating to any order shall not exceed the amount paid for the products concerned.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
14. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
15. Force Majeure
We shall not be liable for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Strikes
- Government actions
- Supply chain disruptions
- Transportation failures
- Internet or system outages
16. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the Western Cape, Cape Winelands Magisterial District.
17. Changes to These Terms
We reserve the right to amend these Terms and Conditions at any time.
Updated versions will be published on this website and will become effective immediately upon posting.
18. Contact Information
For questions regarding these Terms and Conditions, please contact:
Mountain View
Email: info@mountainview7.co.za
Telephone: 072-056-9508
Address: <ountain View Farm, Agterkliphoogte, Robertson, Western Cape
